⦿ Why are some regions not always available? ○ Due to our server rotation, some servers may not be available. Simply refresh our servers after some time; perhaps your desired region will be available again. ⦿ My ping is consistently high during the lobby search ○ Change the selected region under the GeoDune settings or disable GeoDune. If that doesn't help, go to troubleshooting. ⦿ What role does the region of the VPN play? ○ The further the VPN region is from your actual region, the better. Additionally, the time of day in the chosen region matters. Always try to select a region that is far away and where there is currently no peak time for players.
You only have the right to revoke the purchase in case of technical errors, for example, SBMMGuard does not start or does not connect with a VPN. Since we offer Geodune separately for free, this is a complimentary addition to SBMMGuard to prevent having to run two programs. For this reason, the right to return in case of malfunctions of Geodune is excluded.